Policy
Refund Policy
Customized and private-label glove orders depend on specifications, order status and written commercial terms.
Custom production context
Many GLOVAAR inquiries involve customized or private-label products produced according to approved specifications. Cancellation, return or refund eligibility depends on order status, agreed specifications, inspection, defects and contractual terms.
Before production
If an order has not entered material purchase, sampling, branding, packaging or production steps, changes may be easier to evaluate. Any change should be confirmed in writing.
Samples and approvals
For specification-led work, sample comments, artwork approval and written confirmation help define what should be produced. Refund or remake discussions depend on the approved specification and the written order terms.
After production begins
Once custom materials, labels, packaging or production work has started, cancellation or refund eligibility may be limited and will depend on the written terms of the order.
Defects and inspection
Claims related to defects should be supported by inspection details, photos, sample references and the agreed product specification. Resolution depends on the facts of the order and the commercial terms stated in quotation, proforma invoice or agreement.
Shipping and handling issues
Damage, shortage or delay concerns should be reported with shipment documents, photos and inspection notes as soon as possible. The available resolution depends on the order record and agreed delivery terms.
Contact
Contact sales@glovaar.online with order-specific questions.